Refund Policy

We want you to be fully satisfied with your purchase. If you are not, you may be eligible for a return or refund under the conditions below.

1. Returns & Eligibility

• Items can be returned within 30 days of receipt.
• Products must be unused, in original packaging, and in perfect condition.
• Customer is responsible for return shipping costs unless the item is defective.

2. Refund Process

1. Contact support@gildry.shop with your order number and reason for return.
2. Follow the return instructions provided by our team.
3. Once received and inspected, refunds will be processed within 5-7 business days.

3. Exchanges

• If you received a damaged or defective item, we will send a replacement at no additional cost.
• Exchanges for different products are subject to stock availability.

4. Non-Refundable Items

• Gift cards, clearance items, and custom orders.
• Returns requested beyond the 30-day window.

For refund inquiries, reach out to support@gildry.shop.